Creating Pathways to Understanding

Dignity, Respect & Confidentiality


In order to maintain an individual’s dignity, we must first respect how an individual may feel about themselves and the help that they may need. We must be respectful of any personal issues or needs.  We will always try to show empathy, through the process of trying to consider what it may be like in someone’s situation by asking ourselves, ‘what would I feel if I was in those circumstances with that particular perspective or those particular issues? How would I feel or react?’ This can help us to gain a more genuine idea of what an issue or problem may mean to an individual. However, in balance to giving empathic consideration, we also always remain aware that we cannot know what it is like to be someone else and will not presume or make assumptions to know.

We will be tactful, discrete and will always respect confidentiality. We will never repeat other people’s problems, especially as they may be sensitive about them and we realise that people are affected differently by similar problems and deal with them in diverse ways. We are all unique and what upsets some people may not affect others at all. We encourage speaking out about a problem, as a problem shared can be a problem halved or indeed solved. We believe talking is the first step to a resolution either way. If you decide to share your story with others, you have the right to remain anonymous if you wish to be and may withdraw your story at any time. The choice will always remain yours as to what you do or don’t wish to share with others. You may give or withdraw consent at any time.

Any personal information or sensitive data will be respected on a strict ‘need to know basis and will not be disclosed to any third party. To build effective relationships, anyone involved with the company must be reassured and have confidence that unless absolutely compulsory (when a situation may involve a serious risk to a vulnerable person or child), that information will never be passed on. Disclosing information can lead to problems and/or people making inaccurate assumptions. A little information can sometimes even be worse than a whole story. Additionally, staff must only disclose agreed information regarding company activities with the knowledge of all directors in public meetings and never disclose the personal information of any individual without their express consent. All records and/or collected data will be kept under lock and key in accordance with the Data Protection Act 1998.